Last Updated: April 18, 2025

This Privacy Policy describes how My Pet House (referred to as “we,” “us,” or “our”) collects, uses, and shares personal information of users of our website mypethouse.ge, our physical retail locations at 54 Demetre Tavdadebuli St and 13 Zurab Beridze Street, Batumi, Georgia, and related services (collectively, the “Services”).

By accessing our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect  

 

We collect various types of information, including:  

  • Personal Information You Provide:

    • Contact Information: Name, email address, phone number, shipping address, billing address.
    • Account Information: Username, password (stored securely).
    • Order Information: Products purchased, order history, payment details (processed securely by third-party payment processors, we do not store full credit card details).
    • Communication Data: Records of your communications with us (e.g., emails, WhatsApp messages).
    • Marketing Preferences: Your choices regarding receiving marketing communications.
    • Reviews and Feedback: Information you provide in reviews or feedback forms.
    • In-Store Information: Information collected during in-store purchases or interactions (e.g., loyalty program participation).
    • Health Information (if applicable): For medication purchases, we may collect information related to your pet’s health as required by law or for proper dispensing.

  • Information We Collect Automatically:

    • Device Information: IP address, browser type, operating system, device identifiers.
    • Usage Data: Pages visited, time spent on pages, links clicked, referring website, search queries.
    • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.   
       

  • Information from Other Sources:

    • Social Media: If you interact with our social media pages, we may collect information you make publicly available on those platforms.
    • Third-Party Service Providers: We may receive information from payment processors, shipping companies, and marketing service providers.

2. How We Use Your Information

We use your personal information for various purposes, including:

  • Providing and Managing Our Services:

    • Processing and fulfilling your orders.   
       
    • Managing your account.
    • Providing customer support.
    • Facilitating deliveries and shipments.
    • Processing payments and refunds.

  • Communicating with You:

    • Responding to your inquiries and requests.
    • Sending order confirmations and shipping updates.
    • Providing important service-related announcements.
    • With your consent, sending marketing communications about our products, promotions, and news.

  • Improving Our Services:

    • Analyzing website usage and trends.
    • Personalizing your experience on our website.
    • Developing new products and services.
    • Conducting research and surveys.

  • Legal and Security Purposes:

    • Complying with applicable laws and regulations in Georgia.
    • Preventing fraud and ensuring the security of our Services.
    • Resolving disputes and enforcing our terms and conditions.
    • Maintaining records as required by law.

3. Sharing Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, marketing, website hosting, and data analytics. These providers are contractually obligated to protect your information.   
     
     
  • Business Partners: In some cases, we may partner with other businesses to offer joint products or services. We will obtain your consent before sharing your information with such partners for their own marketing purposes.
  • Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or in response to a valid legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your information becomes subject to a different privacy policy.   
     
     
  • With Your Consent: We may share your information with third parties for other purposes with your explicit consent.

4. Your Rights and Choices (Under Georgian Law and GDPR Principles where applicable)

You have certain rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.   
     
  • Right to Erasure (“Right to be Forgotten”): In certain circumstances, you have the right to request the deletion of your personal information.   
     
     
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain situations.   
     
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.   
     
  • Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.  
     
     
  • Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.   
     
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant data protection authorityin Georgia if you believe our processing of your personal information infringes applicable laws.   
     

To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.   

 

 

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may depend on factors such as the nature of the information, the ongoing need for the information to provide our Services, our legal obligations, and any applicable statute of limitations.   

 
 

 

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards appropriate to the sensitivity of the information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.   

 
 
 

 

7. International Data Transfers

If we transfer your personal information to countries outside of Georgia, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable Georgian law.

8. Children’s Privacy

Our Services are not intended for children under the age of [Specify the relevant age under Georgian law, e.g., 13 or 16]. We do not knowingly collect personal information from children without verifiable parental consent. If you believe we have collected personal information from a child without such consent, please contact us immediately, and we will take steps to delete the information.   

 
 

 

9. Links to Other Websites

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.   

 
 

 

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the date of the last update. We encourage you to review this Privacy Policy periodically. Significant changes will be communicated more prominently, such as via email or a notice on our website.   

 
 

 

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: 

My Pet House, 54 Demetre Tavdadebuli St, Batumi.
Email: pethousebatumi@gmail.com
Phone: +995 598 24 76 30

Policy on Use of Cookies

Our website uses cookies and similar tracking technologies to collect information about your browsing activities.   

 

 

  • What are Cookies? Cookies are small text files that are placed on your device when you visit a website. They help us to remember your preferences, understand how you use our website, and personalize your experience.   
     
  • Types of Cookies We Use:
    • Essential Cookies: These cookies are necessary for the basic functioning of our website.
    • Performance Cookies: These cookies help us to analyze how users interact with our website and improve its performance.
    • Functionality Cookies: These cookies allow our website to remember your choices and provide enhanced features.
    • Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests.   
       
       
  • Your Choices: You can manage your cookie preferences through your browser settings. You can typically block or delete cookies, but this may affect the functionality of our website.

Terms of Service

Please also refer to our separate Terms of Service, which govern the use of our website and services.

Disclaimer:

Again, please remember that this is a template and should be reviewed and adapted by a legal professional in Georgia to ensure it fully complies with all relevant Georgian laws and regulations and accurately reflects your specific business practices. This information is not intended as legal advice.

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